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Inbound and outbound
Professional calling on browser, desktop and mobile.
The NestDial platform
Your complete business phone system, in the cloud.
Manage calls, people, queues and performance from one straightforward workspace.
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IVR and routing
Build menus, working hours and call rules.
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Queues and ring groups
Balance demand across available agents.
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Call analytics
Track volume, outcomes and response times.
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Recording and review
Capture conversations with controlled access.
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AI conversation tools
Turn calls into summaries and follow-ups.
Simple administration
Set up in hours, adjust in minutes.
Manage people, numbers, greetings and schedules from a workspace your operations team can own.
Business hours9:00–18:00
Support queue12 agents
OverflowAfter 45 sec
Connected workflows
More than a dial pad.
NestDial is planned as an operating layer for business conversations, helping teams understand what happened before, during and after each call.
Before the call
Use schedules, customer context and routing rules to prepare the right path before anyone answers.
During the call
Give agents clear controls for hold, transfer, conference, notes and approved call recording.
After the call
Capture outcomes, summaries and follow-up work so valuable conversations lead to action.
Platform questions
What teams usually ask
Can employees answer calls away from the office?
The platform is being designed for suitable browser, desktop and mobile access so teams can work across approved locations.
Can administrators change call routing?
Yes. Authorised administrators will be able to update schedules, destinations, queues and greetings without rewiring a phone system.
Will NestDial provide call reports?
Planned reports include call volume, answer rate, missed calls, wait time, handling time and team activity.
Can it work with an existing PBX?
Suitable IP-PBX environments may connect through NestDial SIP trunking. Compatibility will be reviewed during onboarding.
See what NestDial can do.
Request early accessCall controls
Useful tools in the moment a conversation happens.
Planned controls support routine calls, complex transfers and collaborative customer handling.
Hold, mute and resume
Give agents familiar controls without losing the context or ownership of a call.
Warm and cold transfer
Introduce the receiving teammate when context matters, or transfer directly when speed matters.
Three-way calling
Bring a specialist, supervisor or customer representative into an active conversation.
Call notes and tags
Record outcomes such as qualified lead, payment question, urgent support or callback required.
Do not disturb
Let employees focus while routing new demand to available colleagues or a queue.
Custom greetings
Use consistent welcome messages, queue announcements and voicemail greetings across the organisation.
Integrations and automation
Let calls update the tools your team already uses.
NestDial plans to support CRM-ready workflows, webhooks and controlled APIs so call activity can trigger practical work instead of creating another data silo.
Open the correct customer record when a call arrives
Log call direction, duration, owner and outcome
Create a follow-up task after a missed or completed call
Export authorised call data for reporting
Incoming callFind customer
Conversation endsSave outcome
Callback requestedCreate task
Critical issueNotify team
Management and trust
Control access without slowing people down.
Roles and permissions
Separate agent, supervisor and administrator access so people see the tools and data appropriate to their work.
Recording controls
Choose where recording is enabled, provide appropriate notifications and restrict playback to authorised users.
Audit-friendly history
Maintain a clear operational record of calls, changes and activity for internal review.